All Systems Operational
Publisher / Consumer Dashboards ? Operational
VX Checkout Operational
VX API Operational
Composer Experience Execution Operational
AI Data Collection Operational
Go Operational
ESP Operational
Customer Dashboard Operational
API / Data Collection Operational
On-Site Recommendations Operational
Emails Distribution ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 11, 2020

No incidents reported today.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Resolved - This incident has been resolved.
Aug 7, 09:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 09:08 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 7, 09:06 EDT
Investigating - We are currently investigating this issue.
Aug 7, 07:23 EDT
Resolved - This incident has been resolved.
Aug 7, 08:41 EDT
Investigating - The engineering team is investigating with a planned update for August 5.
Aug 4, 14:52 EDT
Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - Piano Engineers removed traffic routing from the impacted servers where possible and ensured no downtime of service. Now that the impacted AWS zone is running again, async services are processing as normal.
Jul 28, 07:32 EDT
Identified - AWS is having an outage which is causing asynchronous jobs to fail in Piano - Functionality affected includes; Webhooks, granting of access through the Dashboard, user imports. Piano Engineers are working to bypass this AWS error where possible. For more information see: https://status.aws.amazon.com.

An update will follow within an hour or as soon as the incident at AWS is resolved.
Jul 28, 06:18 EDT