Piano Status

All Systems Operational

Publisher / Consumer Dashboards Operational

VX Checkout Operational

VX API Operational

Composer Experience Execution Operational

AI Data Collection Operational

Go Operational

ESP Operational

Customer Dashboard Operational

API / Data Collection Operational

On-Site Recommendations Operational

Emails Distribution Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 11, 2020

No incidents reported today.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

ESP login is not working for US production and sandbox

Resolved - This incident has been resolved.
Aug 7, 09:14 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 09:08 EDT

Identified - The issue has been identified and a fix is being implemented.
Aug 7, 09:06 EDT

Investigating - We are currently investigating this issue.
Aug 7, 07:23 EDT

Piano platform is experiencing high latency on some requests

Resolved - This incident has been resolved.
Aug 7, 08:41 EDT

Investigating - The engineering team is investigating with a planned update for August 5.
Aug 4, 14:52 EDT

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

Piano platform is experiencing high latency on some requests

Resolved - Piano Engineers removed traffic routing from the impacted servers where possible and ensured no downtime of service. Now that the impacted AWS zone is running again, async services are processing as normal.
Jul 28, 07:32 EDT

Identified - AWS is having an outage which is causing asynchronous jobs to fail in Piano - Functionality affected includes; Webhooks, granting of access through the Dashboard, user imports. Piano Engineers are working to bypass this AWS error where possible. For more information see: https://status.aws.amazon.com.

An update will follow within an hour or as soon as the incident at AWS is resolved.
Jul 28, 06:18 EDT