[Activation] Publisher Dashboard Degraded Performance (AP region)
Identified - We are currently experiencing degraded performance across the Publisher Dashboard in the AP environment, with data taking up to 3 hours longer than usual to reflect recent changes. This may affect any section of the Dashboard — including user search, reporting, and other data views. Our engineering team has identified the underlying cause and is actively working on a resolution. We will provide updates as the situation progresses.
May 15, 2026 - 08:03 UTC
Uptime over the past 90 days. View historical uptime.
Composer Experience Execution Operational
90 days ago
99.99 % uptime
Today
Composer Experience Execution - US Operational
90 days ago
99.97 % uptime
Today
Composer Experience Execution - Asia Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Australia Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Europe Operational
90 days ago
99.99 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
VX Checkout - US - buy.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Asia - buy-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Australia - buy-au.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Europe - buy-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Login and Registration Operational
90 days ago
100.0 % uptime
Today
US - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Australia - id-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Asia - id-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
EU - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Dashboards, Interfaces and Platform Degraded Performance
90 days ago
100.0 % uptime
Today
Publisher Dashboard - US - https://dashboard.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Asia - https://dashboard-ap.piano.io Degraded Performance
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Australia - https://dashboard-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Europe - https://dashboard-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - US - esp.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Asia - esp-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Australia - esp-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Europe - esp-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano Insight Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano Content Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano DMP Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Interfaces Availability Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Dataflow Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Sharing Operational
90 days ago
100.0 % uptime
Today
Piano authentication – auth.piano.io Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
100.0 % uptime
Today
API Endpoints - US - api.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - Asia - api-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - AU - api-au.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - EU - api-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - ESP - api-esp.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - cxense - api.cxense.com Operational
90 days ago
100.0 % uptime
Today
Piano Analytics - Reporting API Operational
90 days ago
100.0 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano ESP On-Site Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano Content Recommendations Operational
90 days ago
100.0 % uptime
Today
Email Distribution Operational
90 days ago
99.47 % uptime
Today
Piano ESP Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ID and VX transactional Emails Operational
90 days ago
98.95 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Composer Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Content Crawler Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano ESP Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Collection Operational
90 days ago
100.0 % uptime
Today
Insight Data collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano DMP Data Processing/Connections Operational
90 days ago
100.0 % uptime
Today
CDP Operational
90 days ago
100.0 % uptime
Today
SocialFlow Operational
90 days ago
100.0 % uptime
Today
SocialFlow.com Site uptime Operational
90 days ago
100.0 % uptime
Today
Trib.al uptime Operational
90 days ago
100.0 % uptime
Today
SocialFlow publishing Operational
90 days ago
100.0 % uptime
Today
Feed Fetcher Operational
90 days ago
100.0 % uptime
Today
CCE Operational
90 days ago
100.0 % uptime
Today
Piano Search Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 16, 2026

No incidents reported today.

May 15, 2026

Unresolved incident: [Activation] Publisher Dashboard Degraded Performance (AP region).

May 14, 2026

No incidents reported.

May 13, 2026
Europe - Composer - Experiences targeting custom fields are failing
Postmortem - Read details
May 15, 09:40 UTC
Resolved - This incident has been resolved.
May 13, 18:00 UTC
Monitoring - The issue has been identified and fixed; we're currently monitoring the experience executions.
May 13, 14:02 UTC
Investigating - We are currently investigating issues affecting the execution of experiences in our European region for segmentation that relies on custom field rules. Impacted users may notice that experiences are not triggering as expected, not reaching the desired outcome.

Our engineering team is actively investigating the issue.
May 13, 13:48 UTC
[Activation] Elevated API Error Rates (EU region)
Resolved - Between 07:42 and 07:52 AM UTC, Piano experienced elevated error rates affecting the Publisher API and ID API in the EU environment. The incident occurred during an ingress upgrade from a deprecated version to the current supported version, which caused a routing configuration incompatibility. The issue lasted approximately 10 minutes and has been fully resolved. Publisher Dashboard, Checkout, and access controls in Composer operated normally throughout the incident and were not affected.
May 13, 08:52 UTC
May 12, 2026
Ingress Controller Upgrade (US region)
Completed - The scheduled maintenance has been completed.
May 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:00 UTC
Scheduled - Piano is planning an infrastructure upgrade for the US region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect:

Piano ESP API Endpoints
Piano ESP Data Collection
Piano ESP On-Site Recommendations
Piano ESP Dashboard (US)

Timings: May 12, 2026 | 04:00 - 05:00 UTC
Apr 29, 10:53 UTC
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
[Piano Analytics] Incident supported by the on-call team
Resolved - The issue has been resolved and all Piano Analytics tools and interfaces are fully available.

We are currently catching up the delay in real-time data retrieval.
May 8, 22:21 UTC
Investigating - We are currently experiencing a production incident on Piano Analytics products.

Please excuse us for any inconvenience caused.
May 8, 22:21 UTC
Composer C1X segmentation issues (EU & US regions)
Resolved - The incident has been resolved.
May 8, 17:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 09:26 UTC
Investigating - Composer is experiencing a service incident affecting C1X segmentation in both EU and US regions. Impact includes high error rates, degraded segment lookup, and degraded widget performance. The issue started at approximately 22:00 UTC on May 7 and continues with periods of instability. Our team is actively investigating the issue.
May 8, 06:04 UTC
May 7, 2026
Piano Sandbox - Composer currently not working
Resolved - This incident has been resolved.
May 7, 06:28 UTC
Update - We are continuing to monitor for any further issues.
May 6, 13:44 UTC
Monitoring - The team has deployed a fix, and the issue has been resolved. Experiences are executing, and the Composer module is working normally.

We will continue monitoring the remediation.
May 6, 13:43 UTC
Identified - We are currently experiencing an issue with Composer in our sandbox environment; the Composer module and experiences fail to load.

Our team has identified the root cause and is actively working to resolve the issue.

We will provide updates as more information becomes available.
May 6, 13:17 UTC
May 6, 2026
May 5, 2026
[Activation] Increased API Error Rate on ID Endpoints (US region)
Resolved - This incident has been resolved.
May 5, 08:21 UTC
Monitoring - Between 06:48 and 07:05 UTC, Piano ID API experienced elevated error rates in the US cluster. Requests requiring user authentication, token verification, and user profile retrieval were affected. Other Piano services including Composer and VX subscription management were not impacted. Service has been fully restored and all systems are operating normally.

We apologize for any disruption caused during this incident.
May 5, 08:21 UTC
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

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