[Piano Subscriptions] Publisher Dashboard Data Gap (AP region)
Investigating - Following recent scheduled database maintenance in the AP region, we have identified a data gap affecting the Subscription Log and Subscription Insights sections of the Publisher Dashboard. Some clients may notice that recent purchases are not yet reflected in the Subscription Log report, and some measurements in Subscription Insights may appear temporarily inconsistent. Our team is regenerating the affected data and expects this to be resolved within the next few days. We will share an update as soon as we have more information.
Jul 24, 2026 - 07:51 UTC
Uptime over the past 90 days. View historical uptime.
Composer Experience Execution Operational
90 days ago
99.98 % uptime
Today
Composer Experience Execution - US Operational
90 days ago
99.97 % uptime
Today
Composer Experience Execution - Asia Operational
90 days ago
99.99 % uptime
Today
Composer Experience Execution - Australia Operational
90 days ago
99.99 % uptime
Today
Composer Experience Execution - Europe Operational
90 days ago
99.99 % uptime
Today
Subscription Management + Billing Operational
90 days ago
100.0 % uptime
Today
Checkout - US - buy.piano.io Operational
90 days ago
100.0 % uptime
Today
Checkout - Asia - buy-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
Checkout - Australia - buy-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Checkout - Europe - buy-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Identity Management Operational
90 days ago
100.0 % uptime
Today
Registration + Login - US - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Registration + Login - Australia - id-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Registration + Login - Asia - id-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
Registration + Login - EU - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Dashboards, Interfaces and Platform Degraded Performance
90 days ago
100.0 % uptime
Today
Publisher Dashboard - US - https://dashboard.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Asia - https://dashboard-ap.piano.io Degraded Performance
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Australia - https://dashboard-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Europe - https://dashboard-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - US - esp.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Asia - esp-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Australia - esp-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Europe - esp-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano Audience - Insight Operational
90 days ago
100.0 % uptime
Today
Piano Content Recommendations Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano Audience Dashboard Degraded Performance
90 days ago
100.0 % uptime
Today
Piano Analytics Interfaces Availability Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Dataflow Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Sharing Operational
90 days ago
100.0 % uptime
Today
Piano authentication – auth.piano.io Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
99.99 % uptime
Today
API Endpoints - US - api.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - Asia - api-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - AU - api-au.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - EU - api-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - ESP - api-esp.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - cxense - api.cxense.com Operational
90 days ago
99.98 % uptime
Today
Piano Analytics - Reporting API Operational
90 days ago
100.0 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano ESP On-Site Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano Content Recommendations Operational
90 days ago
100.0 % uptime
Today
Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ESP Email Distribution Operational
90 days ago
100.0 % uptime
Today
Registration + Login and Management + Billing Transactional Emails Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
99.93 % uptime
Today
Piano Composer Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Data Collection - Crawler Operational
90 days ago
99.68 % uptime
Today
Piano ESP Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Audience - Data Collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano Audience - Data Processing / Connections Operational
90 days ago
100.0 % uptime
Today
Piano Audience - User Profiles Backend Operational
90 days ago
100.0 % uptime
Today
SocialFlow Operational
90 days ago
100.0 % uptime
Today
SocialFlow.com Site uptime Operational
90 days ago
100.0 % uptime
Today
Trib.al uptime Operational
90 days ago
100.0 % uptime
Today
SocialFlow publishing Operational
90 days ago
100.0 % uptime
Today
Feed Fetcher Operational
90 days ago
100.0 % uptime
Today
CCE Operational
90 days ago
100.0 % uptime
Today
Piano Search Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[Piano Subscriptions - ESP] Database Maintenance (AP and AU regions) Aug 1, 2026 18:00-20:00 UTC

Piano will perform scheduled maintenance on Saturday, August 1, 18:00–20:00 UTC to upgrade the ESP database infrastructure to newer, higher-performance hardware. The maintenance will affect Piano ESP services in the AP and AU regions. A brief service interruption is expected during the window — typically 1–2 minutes, with a maximum of approximately 10 minutes. During this period, users may not be able to access ESP dashboards, send email campaigns, or interact with ESP-powered features such as on-site recommendations and data collection in the AP and AU regions.
Posted on Jul 16, 2026 - 11:21 UTC

[Piano Subscriptions] Database Maintenance (AU region) Aug 8, 2026 14:00-15:00 UTC

Update - We have postponed the previously scheduled database maintenance. The maintenance window is now planned for August 9, 00:00–01:00 AEST (Sydney time), which is August 8, 14:00–15:00 UTC.
Jul 24, 2026 - 12:40 UTC
Update - We have postponed the previously scheduled database maintenance due to preparation delays. The maintenance window is now planned for July 31, 00:00–01:00 AEST (Sydney time), which is July 30, 14:00–15:00 UTC.
Jul 22, 2026 - 13:40 UTC
Scheduled - Piano will perform scheduled database maintenance affecting the AU environment on Thursday, July 23, 00:00–01:00 AEST (Sydney time) — equivalent to July 22, 14:00–15:00 UTC. During the maintenance window, users may experience brief service interruptions, elevated latency, or intermittent errors on Piano services in the AU region, including Composer experiences, checkout, login, and the Publisher Dashboard.
Jul 16, 2026 - 10:12 UTC

[Piano Subscriptions] Database Maintenance (EU region) Aug 15, 2026 23:00 - Aug 16, 2026 01:00 UTC

Update - We have postponed the previously scheduled database maintenance. The maintenance window is now planned for August 16, 01:00–03:00 CEST, which is August 15, 23:00 UTC – August 16, 01:00 UTC.
Jul 24, 2026 - 12:36 UTC
Scheduled - Piano will perform scheduled database maintenance affecting the EU environment on Sunday, July 26, 01:00–03:00 CEST — equivalent to Saturday, July 25, 23:00 UTC to Sunday, July 26, 01:00 UTC. While we do not expect any customer-visible impact, users may experience brief service interruptions, elevated latency, or intermittent errors on Piano services in the EU region during the maintenance window — including Composer experiences, checkout, login, and the Publisher Dashboard.
Jul 16, 2026 - 10:22 UTC

[Piano Subscriptions] Database Maintenance (US region) Aug 23, 2026 08:00-10:00 UTC

Update - We have postponed the previously scheduled database maintenance. The maintenance window is now planned for August 23, 04:00–06:00 EDT (New York time), which is August 23, 08:00–10:00 UTC.
Jul 24, 2026 - 12:44 UTC
Scheduled - Piano will perform scheduled database maintenance affecting the US environment on Sunday, July 26, 04:00–06:00 EDT (New York time) — equivalent to July 26, 08:00–10:00 UTC. While we do not expect any customer-visible impact, users may experience brief service interruptions, elevated latency, or intermittent errors on Piano services in the US region during the maintenance window — including Composer experiences, checkout, login, and the Publisher Dashboard.
Jul 16, 2026 - 10:24 UTC
Jul 25, 2026

No incidents reported today.

Jul 24, 2026
[Piano Audience] User Profiles Update Backend Processing Delays
Resolved - The incident has been resolved after monitoring for more than 24 hours. We are seeing the processing of the data in real-time
Jul 24, 20:38 UTC
Monitoring - Data processing on the Piano Audience User Profiles backend has returned to near real-time and the backlog is cleared. We are setting this incident to Monitoring while our team completes residual cleanup from the earlier data change. We will share a further update once the incident is fully resolved.
Jul 22, 06:30 UTC
Update - Data processing delays continue on the User Profiles backend, with current delays of 1–2 hours.

We have identified that a recent data change led to a significant increase in data volume for a subset of customers, which is the primary driver of the backlog. Our team is carefully increasing processing throughput while closely monitoring overall system stability to avoid introducing further issues.

We are optimistic about stabilizing the situation soon and will share an update as soon as we have more information.
Jul 21, 11:52 UTC
Identified - We are observing data processing delays on the User profile backend caused by data improvement efforts for managing the cx prefix and the composer application ID. If you are using the cxense's external profile update API (https://api.cxense.com/profile/user/external/update) you will observe 1-2 hours of delays when reading the same profile using (https://api.cxense.com/profile/user/external/update).

Our team is now reconciling the data back into a single, correct view, and this reconciliation is the source of the ongoing delay. No data has been lost, all events are being processed, currently with an approximate delay of 1–2 hours. We apologize for the inconvenience and will share an update as the backlog clear
Jul 20, 20:36 UTC
Jul 23, 2026
[Piano Subscriptions] Database Maintenance (AP region)
Completed - The scheduled maintenance has been completed.
Jul 23, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 15:00 UTC
Scheduled - Piano will perform scheduled database maintenance affecting the AP environment on Friday, July 24, 00:00–01:00 JST (Tokyo time) — equivalent to July 23, 15:00–16:00 UTC. During the maintenance window, users may experience brief service interruptions, elevated latency, or intermittent errors on Piano services in the AP region, including Composer experiences, checkout, login, and the Publisher Dashboard.
Jul 16, 10:15 UTC
[Composer Experience Execution] – Experience Failures – Asia & Australia
Resolved - An internal infrastructure issue affecting a backend system dependency in our Tokyo data center caused authentication failures that cascaded into request failures for the Audience API. Because Composer traffic for Asia (AP) and Australia (AU) routes through this instance, both regions saw failures of Composer requests.

This incident has been resolved. Our engineering team identified the cause and restored the affected system; service has returned to normal in all regions. We apologize for any inconvenience this may have caused.
Jul 23, 15:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 13:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 23, 13:00 UTC
Investigating - We are currently investigating an issue affecting the delivery of paywalls and experiences for publishers in Asia and Australia. Some requests are failing to complete successfully. Our engineering team is actively working to identify the root cause and restore normal service. We will share an update as soon as we have more information.
Jul 23, 12:31 UTC
Jul 22, 2026
Jul 21, 2026
Jul 20, 2026
Jul 19, 2026

No incidents reported.

Jul 18, 2026
[Piano Subscriptions] Ingress Controller Upgrade (US region)
Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 UTC
Scheduled - Piano is performing an infrastructure upgrade in the US region to modernize our ingress infrastructure. This change affects the network layer in front of all US Subscriptions services. During the maintenance window, brief and intermittent API disruptions of up to 15 minutes are possible for:

Subscription Management + Billing / Checkout (US) – buy.piano.io
Identity Management: Registration + Login (US) – id.piano.io
API Endpoints (US) – api.piano.io
Publisher Dashboard (US) – dashboard.piano.io
Composer Experience Execution (US)

No action is required. Any affected requests are expected to recover automatically.
Window: July 18, 2026 | 06:00–07:00 UTC
Jul 9, 13:06 UTC
Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

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