All Systems Operational

Uptime over the past 90 days. View historical uptime.
Composer Experience Execution Operational
90 days ago
99.99 % uptime
Today
Composer Experience Execution - US Operational
90 days ago
99.97 % uptime
Today
Composer Experience Execution - Asia Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Australia Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Europe Operational
90 days ago
99.99 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
VX Checkout - US - buy.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Asia - buy-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Australia - buy-au.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Europe - buy-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Login and Registration Operational
90 days ago
100.0 % uptime
Today
US - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Australia - id-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Asia - id-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
EU - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Dashboards, Interfaces and Platform Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - US - https://dashboard.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Asia - https://dashboard-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Australia - https://dashboard-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Europe - https://dashboard-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - US - esp.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Asia - esp-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Australia - esp-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Europe - esp-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano Insight Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano Content Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano DMP Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Interfaces Availability Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Dataflow Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Sharing Operational
90 days ago
100.0 % uptime
Today
Piano authentication – auth.piano.io Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
99.99 % uptime
Today
API Endpoints - US - api.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - Asia - api-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - AU - api-au.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - EU - api-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - ESP - api-esp.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - cxense - api.cxense.com Operational
90 days ago
99.98 % uptime
Today
Piano Analytics - Reporting API Operational
90 days ago
100.0 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano ESP On-Site Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano Content Recommendations Operational
90 days ago
100.0 % uptime
Today
Email Distribution Operational
90 days ago
99.47 % uptime
Today
Piano ESP Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ID and VX transactional Emails Operational
90 days ago
98.95 % uptime
Today
Data Collection Operational
90 days ago
99.93 % uptime
Today
Piano Composer Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Content Crawler Data Collection Operational
90 days ago
99.68 % uptime
Today
Piano ESP Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Collection Operational
90 days ago
100.0 % uptime
Today
Insight Data collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano DMP Data Processing/Connections Operational
90 days ago
100.0 % uptime
Today
CDP Operational
90 days ago
100.0 % uptime
Today
SocialFlow Operational
90 days ago
100.0 % uptime
Today
SocialFlow.com Site uptime Operational
90 days ago
100.0 % uptime
Today
Trib.al uptime Operational
90 days ago
100.0 % uptime
Today
SocialFlow publishing Operational
90 days ago
100.0 % uptime
Today
Feed Fetcher Operational
90 days ago
100.0 % uptime
Today
CCE Operational
90 days ago
100.0 % uptime
Today
Piano Search Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 29, 2026
Content Crawler Service Disruption
Resolved - This incident has been resolved.
May 29, 14:03 UTC
Monitoring - A fix has been implemented and all Content pipeline services have been restored. Some processing delays may persist while the crawling backlog clears. We will continue to monitor and confirm full resolution.
May 29, 09:24 UTC
Identified - The issue has been identified and a fix is being implemented.
May 29, 08:39 UTC
Update - We are continuing to investigate this issue.
May 29, 02:31 UTC
Investigating - We are currently experiencing an issue with the Content Crawler, which is failing to crawl content. Our team is actively investigating the root cause. We will provide further updates as more information becomes available.
May 29, 02:31 UTC
Audience - API Failures happening in Europe environment.
Resolved - This incident has been resolved.
May 29, 03:53 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results.

At this time, API performance has returned to normal operation levels and the platform is behaving as expected again.

We will continue monitoring closely to ensure stability.
May 28, 17:10 UTC
Identified - We identified an issue in our systems starting around 10:20 UTC that is currently degrading CXSense platform responsiveness over the /public/user/id endpoint.

As a result, some users may experience failed requests, while others may experience longer response times and timeouts.

Our engineering team is actively investigating and working on mitigation efforts. We will continue to provide updates as more information becomes available.
May 28, 16:27 UTC
May 28, 2026
May 27, 2026

No incidents reported.

May 26, 2026
Piano Analytics Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:00 UTC
Scheduled - Technical maintenance for (Piano Analytics) products is scheduled for 25/05/2026 between 8.00 pm and 12.00 am (UTC).
Real-time data will be retrieved after the maintenance has been completed.
Scheduled exports will be sent once the data is ready.
We apologise for any inconvenience this may cause.
May 19, 08:11 UTC
May 25, 2026
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
[Activation] Service disruption (US region)
Resolved - The incident has been resolved. All services are operating normally.

Between approximately 09:58 and 10:11 UTC, users in the US region may have experienced issues accessing the Piano Dashboard, signing in via Piano ID, or completing checkout flows. This was caused by a routine configuration update to our US environment that introduced a conflict and disrupted traffic routing to the affected services.

Our team identified the issue, rolled back the change, and confirmed full recovery shortly after.

To prevent this from happening again, we are reviewing our release process and will validate the change in a controlled manner before re-applying it.

We apologize for the inconvenience and thank you for your patience.
May 20, 12:41 UTC
Monitoring - On 20 May 2026, starting at approximately 09:58 UTC, we identified an issue affecting Piano Activation in the US environment, impacting the Dashboard, Piano ID authentication, and checkout flows. A fix has been applied and the platform is now operating normally. We are continuing to monitor the situation and further details will follow.

We apologise for any inconvenience caused.
May 20, 10:19 UTC
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026
[Activation] Publisher Dashboard Degraded Performance (AP region)
Resolved - This incident has been resolved.
May 16, 07:16 UTC
Identified - We are currently experiencing degraded performance across the Publisher Dashboard in the AP environment, with data taking up to 3 hours longer than usual to reflect recent changes. This may affect any section of the Dashboard — including user search, reporting, and other data views. Our engineering team has identified the underlying cause and is actively working on a resolution. We will provide updates as the situation progresses.
May 15, 08:03 UTC
May 15, 2026
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