All Systems Operational

Uptime over the past 90 days. View historical uptime.
Composer Experience Execution Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - US Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Asia Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Australia Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Europe Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
VX Checkout - US - buy.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Asia - buy-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Australia - buy-au.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Europe - buy-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Login and Registration Operational
90 days ago
100.0 % uptime
Today
US - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Australia - id-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Asia - id-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
EU - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Dashboards, Interfaces and Platform Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - US - https://dashboard.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Asia - https://dashboard-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Australia - https://dashboard-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Europe - https://dashboard-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - US - esp.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Asia - esp-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Australia - esp-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Europe - esp-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano Insight Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano Content Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano DMP Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Interfaces Availability Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Dataflow Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Sharing Operational
90 days ago
100.0 % uptime
Today
Piano authentication – auth.piano.io Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
100.0 % uptime
Today
API Endpoints - US - api.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - Asia - api-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - AU - api-au.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - EU - api-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - ESP - api-esp.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - cxense - api.cxense.com Operational
90 days ago
100.0 % uptime
Today
Piano Analytics - Reporting API Operational
90 days ago
100.0 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano ESP On-Site Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano Content Recommendations Operational
90 days ago
100.0 % uptime
Today
Email Distribution Operational
90 days ago
99.47 % uptime
Today
Piano ESP Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ID and VX transactional Emails Operational
90 days ago
98.95 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Composer Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Content Crawler Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano ESP Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Collection Operational
90 days ago
100.0 % uptime
Today
Insight Data collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano DMP Data Processing/Connections Operational
90 days ago
100.0 % uptime
Today
CDP Operational
90 days ago
100.0 % uptime
Today
SocialFlow Operational
90 days ago
100.0 % uptime
Today
SocialFlow.com Site uptime Operational
90 days ago
100.0 % uptime
Today
Trib.al uptime Operational
90 days ago
100.0 % uptime
Today
SocialFlow publishing Operational
90 days ago
100.0 % uptime
Today
Feed Fetcher Operational
90 days ago
100.0 % uptime
Today
CCE Operational
90 days ago
100.0 % uptime
Today
Piano Search Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance: Ingress Controller Upgrade (US region) Apr 28, 2026 04:00-05:00 UTC

Piano is planning an infrastructure upgrade for the US region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect:

Piano ESP API Endpoints
Piano ESP Data Collection
Piano ESP On-Site Recommendations
Piano ESP Dashboard (US)

Timings: April 28, 2026 | 04:00 - 05:00 UTC
Posted on Apr 17, 2026 - 15:44 UTC
Apr 27, 2026

No incidents reported today.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Elevated server latency in Composer execution
Resolved - This incident has been resolved.
Apr 24, 10:42 UTC
Update - We are continuing to monitor for any further issues.
Apr 23, 17:50 UTC
Monitoring - The incident has been resolved. We will continue monitoring the latency on the backend servers.
Apr 23, 17:31 UTC
Identified - Composer is experiencing a latency incident affecting executions in the US region starting at 10 AM UTC. Impact includes timeouts and degraded performance.
Apr 23, 14:35 UTC
Apr 23, 2026
Apr 22, 2026

No incidents reported.

Apr 21, 2026
[Activation] Publisher Dashboard - Composer Experience version selection impacted
Resolved - This incident has been resolved. The problem was caused by a compatibility issue between two system components that were running different versions. We have updated one of the components to ensure they work together properly, which has restored normal functionality.

Some users may need to clear their browser cache to fully resolve the issue and restore normal functionality.

We apologize for any disruption this issue may have caused.
Apr 21, 09:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 21, 09:22 UTC
Investigating - We are currently investigating an issue affecting the publisher dashboard where users are unable to interact with the experience version dropdown and other buttons in Composer.
Apr 21, 09:00 UTC
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
[Activation] Composer segmentation issues (EU region)
Resolved - This incident has been resolved.
Apr 17, 06:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 08:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 15, 06:54 UTC
Investigating - Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
Apr 15, 05:14 UTC
Scheduled Maintenance: Ingress Controller Upgrade (US region)
Completed - The scheduled maintenance has been completed.
Apr 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:00 UTC
Scheduled - Piano is planning an infrastructure upgrade for the US region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect:

Piano ESP API Endpoints
Piano ESP Data Collection
Piano ESP On-Site Recommendations
Piano ESP Dashboard (US)

Timings: April 17, 2026 | 04:00 - 05:00 UTC
Apr 9, 08:18 UTC
Apr 16, 2026
Scheduled Maintenance: Ingress Controller Upgrade (EU region)
Completed - The scheduled maintenance has been completed.
Apr 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 04:00 UTC
Scheduled - Piano is planning an infrastructure upgrade for the European region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect:

Piano ESP API Endpoints
Piano ESP Data Collection
Piano ESP On-Site Recommendations
Piano ESP Dashboard (EU)

Timings: April 16, 2026 | 04:00 - 05:00 UTC
Apr 9, 08:16 UTC
Apr 15, 2026
Scheduled Maintenance: Ingress Controller Upgrade (AP region)
Completed - The scheduled maintenance has been completed.
Apr 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 15:00 UTC
Scheduled - Piano is planning an infrastructure upgrade for the Asia Pacific region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect:

Piano ESP API Endpoints
Piano ESP Data Collection
Piano ESP On-Site Recommendations
Piano ESP Dashboard (AP)

Timings: April 15, 2026 | 15:00 - 16:00 UTC
Apr 9, 08:14 UTC
Apr 14, 2026
[Activation] Composer segmentation issues (EU region)
Resolved - The service disruption caused by a temporary load balancing issue has been fully resolved. We are deploying additional API server nodes to better handle future traffic spikes and prevent similar incidents.
Apr 14, 11:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 08:30 UTC
Investigating - Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
Apr 13, 05:42 UTC
Apr 13, 2026
ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue
Resolved - This incident has been resolved.
Apr 13, 08:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 03:32 UTC
Identified - Mandrill team has notified Piano about an issue impacting our account. Our team is currently coordinating efforts with the Mandrill account. The emails are queued but not getting delivered at the moment. We will continue to provide updates via this thread. Please monitor our status page for latest information.
Apr 12, 05:00 UTC
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