[Activation] Composer segmentation issues (EU region)
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 2026 - 08:30 UTC
Investigating - Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
Apr 13, 2026 - 05:42 UTC
Uptime over the past 90 days. View historical uptime.
Composer Experience Execution Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - US Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Asia Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Australia Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Europe Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
VX Checkout - US - buy.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Asia - buy-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Australia - buy-au.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Europe - buy-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Login and Registration Operational
90 days ago
100.0 % uptime
Today
US - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Australia - id-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Asia - id-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
EU - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Dashboards, Interfaces and Platform Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - US - https://dashboard.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Asia - https://dashboard-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Australia - https://dashboard-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Europe - https://dashboard-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - US - esp.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Asia - esp-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Australia - esp-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Europe - esp-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano Insight Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano Content Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano DMP Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Interfaces Availability Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Dataflow Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Sharing Operational
90 days ago
100.0 % uptime
Today
Piano authentication – auth.piano.io Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
100.0 % uptime
Today
API Endpoints - US - api.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - Asia - api-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - AU - api-au.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - EU - api-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - ESP - api-esp.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - cxense - api.cxense.com Operational
90 days ago
100.0 % uptime
Today
Piano Analytics - Reporting API Operational
90 days ago
100.0 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano ESP On-Site Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano Content Recommendations Operational
90 days ago
100.0 % uptime
Today
Email Distribution Operational
90 days ago
99.47 % uptime
Today
Piano ESP Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ID and VX transactional Emails Operational
90 days ago
98.95 % uptime
Today
Data Collection Operational
90 days ago
99.97 % uptime
Today
Piano Composer Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Content Crawler Data Collection Operational
90 days ago
99.89 % uptime
Today
Piano ESP Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Collection Operational
90 days ago
100.0 % uptime
Today
Insight Data collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano DMP Data Processing/Connections Operational
90 days ago
100.0 % uptime
Today
CDP Operational
90 days ago
100.0 % uptime
Today
SocialFlow Operational
90 days ago
100.0 % uptime
Today
SocialFlow.com Site uptime Operational
90 days ago
100.0 % uptime
Today
Trib.al uptime Operational
90 days ago
100.0 % uptime
Today
SocialFlow publishing Operational
90 days ago
100.0 % uptime
Today
Feed Fetcher Operational
90 days ago
100.0 % uptime
Today
CCE Operational
90 days ago
100.0 % uptime
Today
Piano Search Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance: Ingress Controller Upgrade (AP region) Apr 15, 2026 15:00-16:00 UTC

Piano is planning an infrastructure upgrade for the Asia Pacific region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect:

Piano ESP API Endpoints
Piano ESP Data Collection
Piano ESP On-Site Recommendations
Piano ESP Dashboard (AP)

Timings: April 15, 2026 | 15:00 - 16:00 UTC
Posted on Apr 09, 2026 - 08:14 UTC

Scheduled Maintenance: Ingress Controller Upgrade (EU region) Apr 16, 2026 04:00-05:00 UTC

Piano is planning an infrastructure upgrade for the European region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect:

Piano ESP API Endpoints
Piano ESP Data Collection
Piano ESP On-Site Recommendations
Piano ESP Dashboard (EU)

Timings: April 16, 2026 | 04:00 - 05:00 UTC
Posted on Apr 09, 2026 - 08:16 UTC

Scheduled Maintenance: Ingress Controller Upgrade (US region) Apr 17, 2026 04:00-05:00 UTC

Piano is planning an infrastructure upgrade for the US region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect:

Piano ESP API Endpoints
Piano ESP Data Collection
Piano ESP On-Site Recommendations
Piano ESP Dashboard (US)

Timings: April 17, 2026 | 04:00 - 05:00 UTC
Posted on Apr 09, 2026 - 08:18 UTC
Apr 13, 2026
ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue
Resolved - This incident has been resolved.
Apr 13, 08:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 03:32 UTC
Identified - Mandrill team has notified Piano about an issue impacting our account. Our team is currently coordinating efforts with the Mandrill account. The emails are queued but not getting delivered at the moment. We will continue to provide updates via this thread. Please monitor our status page for latest information.
Apr 12, 05:00 UTC
Apr 12, 2026
Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026
[Activation] Site Licensing incident (AP region)
Resolved - The incident has been resolved. A Root Cause Analysis report is currently in progress and will be shared once completed.
Apr 6, 17:27 UTC
Monitoring - Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress.

A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.
Apr 6, 13:53 UTC
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026
[Activation] Subscription Log Performance Upgrade (US region)
Completed - The scheduled maintenance has been completed.
Mar 31, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 07:00 UTC
Scheduled - On Tuesday, March 31, 2026, between 07:00-09:00 UTC, Piano is planning a scheduled maintenance to improve the overall performance of the Subscription Log report for the US region.

During this maintenance period, the report will continue to function normally; however, there will be some data lag, with the latest changes not being immediately reflected in the report. This temporary delay is expected to last for the duration of the maintenance window, up to 2 hours. Normal, real-time data updates will resume immediately after the maintenance is completed.

We appreciate your understanding and patience as we work to enhance our services.
Mar 24, 17:11 UTC
Mar 30, 2026
[Activation] Subscription Log Performance Upgrade (EU region)
Completed - The scheduled maintenance has been completed.
Mar 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 08:00 UTC
Scheduled - On Monday, March 30, 2026, between 08:00-10:00 UTC, Piano is planning a scheduled maintenance to improve the overall performance of the Subscription Log report for the EU region.

During this maintenance period, the report will continue to function normally; however, there will be some data lag, with the latest changes not being immediately reflected in the report. This temporary delay is expected to last for the duration of the maintenance window, up to 2 hours. Normal, real-time data updates will resume immediately after the maintenance is completed.

We appreciate your understanding and patience as we work to enhance our services.
Mar 24, 17:09 UTC
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