All Systems Operational
Composer Experience Execution Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - US Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Asia ? Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Australia ? Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Europe ? Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
VX Checkout - US - buy.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Asia - buy-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Australia - buy-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Europe - buy-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Login and Registration Operational
90 days ago
100.0 % uptime
Today
US - id.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Australia - id-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Asia - id-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
EU - id.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Dashboards, Interfaces and Platform Operational
90 days ago
99.99 % uptime
Today
Publisher Dashboard - US - https://dashboard.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Asia - https://dashboard-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Australia - https://dashboard-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Europe - https://dashboard-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - US - esp.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Asia - esp-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Australia - esp-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Europe - esp-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano Insight Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Piano Content Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Piano DMP Dashboard ? Operational
90 days ago
99.93 % uptime
Today
Piano Analytics Interfaces Availability Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Dataflow Exports Operational
90 days ago
99.97 % uptime
Today
Piano Analytics Data Sharing Operational
90 days ago
100.0 % uptime
Today
Piano authentication – auth.piano.io Operational
90 days ago
99.97 % uptime
Today
API Availability Operational
90 days ago
99.91 % uptime
Today
API Endpoints - US - api.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - Asia - api-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - AU - api-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - EU - api-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - ESP - api-esp.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - cxense - api.cxense.com ? Operational
90 days ago
100.0 % uptime
Today
Piano Analytics - Reporting API Operational
90 days ago
99.4 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano ESP On-Site Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano Content Recommendations Operational
90 days ago
100.0 % uptime
Today
Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ESP Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ID and VX transactional Emails Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Composer Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Content Crawler Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano ESP Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Collection Operational
90 days ago
100.0 % uptime
Today
Insight Data collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
99.35 % uptime
Today
Piano Analytics Data Processing Operational
90 days ago
98.7 % uptime
Today
Piano DMP Data Processing/Connections Operational
90 days ago
100.0 % uptime
Today
SocialFlow Operational
90 days ago
100.0 % uptime
Today
SocialFlow.com Site uptime Operational
90 days ago
100.0 % uptime
Today
Trib.al uptime Operational
90 days ago
100.0 % uptime
Today
SocialFlow publishing Operational
90 days ago
100.0 % uptime
Today
Feed Fetcher Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
LinkedIn Operational
90 days ago
100.0 % uptime
Today
Pinterest Operational
90 days ago
100.0 % uptime
Today
CCE Operational
90 days ago
100.0 % uptime
Today
Piano Search Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Piano Analytics Maintenance Mar 26, 2024 21:00 - Mar 27, 2024 00:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 2024 - 15:44 UTC
Scheduled - Technical maintenance for (Piano Analytics) products is scheduled for 26/03/2024 between 09.00 pm and 00.00 am (UTC).
Real-time data will be retrieved after the maintenance has been completed.
Scheduled exports will be sent once the data is ready.
We apologise for any inconvenience this may cause.

Mar 18, 2024 - 15:41 UTC
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Postmortem - Read details
Mar 18, 09:28 UTC
Resolved - The issue has been resolved and the delay in real-time has now been caught up.
All scheduled exports have been sent.

Mar 18, 09:28 UTC
Investigating - We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

Mar 18, 08:53 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024
Postmortem - Read details
Mar 13, 13:30 UTC
Resolved - The issue has been resolved.
All src_ custom properties now have the visit scope applied and data reprocessings on historical data 27/02/2024 - 05/03/2024 are complete.

Mar 13, 13:00 UTC
Investigating - We are currently experiencing altered data on src_ custom properties.
These properties are no longer using the visit scope in real time and recent historical data may be impacted.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - Less than 1%

Mar 5, 10:50 UTC
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024
Resolved - Webhooks were temporarily delayed on the US environment (dashboard.piano.io) between 07:00 - 8:03 UTC. All webhooks were successfully delivered after that period.
Mar 10, 08:00 UTC
Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Postmortem - Read details
Mar 6, 11:03 UTC
Resolved - The issue has been resolved. All data is now available and all scheduled exports have been sent.
Mar 6, 11:03 UTC
Investigating - We are currently experiencing data availability issues on our applications.
Scheduled exports may be still pending to be sent.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

Mar 6, 10:55 UTC
Mar 5, 2024