[ESP] Search infrastructure upgrade (AP and AU regions)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 02, 2026 - 14:00 UTC
Scheduled - Piano ESP will perform scheduled maintenance on Monday, November 2, 2026, between 14:00 and 19:00 UTC to upgrade the search and analytics engine to a newer version. The maintenance will affect Piano ESP services in the Asia (AP) and Australia (AU) regions. No service interruptions are expected. During this period, for a short time, users may see slower responses or errors when they view statistics and reports in the ESP dashboards, search content, or get on-site recommendations. Collected events and email activity may also appear in reports later than usual. Email campaigns will continue to send.
Nov 2, 2026 14:00-19:00 UTC
Uptime over the past 90 days. View historical uptime.
Composer Experience Execution Operational
Composer Experience Execution - US Operational
Composer Experience Execution - Asia Operational
Composer Experience Execution - Australia Operational
Composer Experience Execution - Europe Operational
Subscription Management + Billing Operational
Checkout - US - buy.piano.io Operational
Checkout - Asia - buy-ap.piano.io Operational
Checkout - Australia - buy-au.piano.io Operational
Checkout - Europe - buy-eu.piano.io Operational
Identity Management Operational
Registration + Login - US - id.piano.io Operational
Registration + Login - Australia - id-au.piano.io Operational
Registration + Login - Asia - id-ap.piano.io Operational
Registration + Login - EU - id.piano.io Operational
Dashboards, Interfaces and Platform Under Maintenance
Publisher Dashboard - US - https://dashboard.piano.io Operational
Publisher Dashboard - Asia - https://dashboard-ap.piano.io Operational
Publisher Dashboard - Australia - https://dashboard-au.piano.io Operational
Publisher Dashboard - Europe - https://dashboard-eu.piano.io Operational
Piano ESP Dashboard - US - esp.piano.io Operational
Piano ESP Dashboard - Asia - esp-ap.piano.io Under Maintenance
Piano ESP Dashboard - Australia - esp-au.piano.io Under Maintenance
Piano ESP Dashboard - Europe - esp-eu.piano.io Operational
Piano Audience - Insight Operational
Piano Content Recommendations Dashboard Operational
Piano Audience Dashboard Operational
Piano Analytics Interfaces Availability Operational
Piano Analytics Exports Operational
Piano Analytics Dataflow Exports Operational
Piano Analytics Data Sharing Operational
Piano authentication – auth.piano.io Operational
API Availability Under Maintenance
API Endpoints - US - api.piano.io Operational
API Endpoints - Asia - api-ap.piano.io Operational
API Endpoints - AU - api-au.piano.io Operational
API Endpoints - EU - api-eu.piano.io Operational
API Endpoints - ESP - api-esp.piano.io Under Maintenance
API Endpoints - cxense - api.cxense.com Operational
Piano Analytics - Reporting API Operational
Recommendations Under Maintenance
Piano ESP On-Site Recommendations Under Maintenance
Piano Content Recommendations Operational
Email Distribution Operational
Piano ESP Email Distribution Operational
Registration + Login and Management + Billing Transactional Emails Operational
Data Collection Under Maintenance
Piano Composer Data Collection Operational
Piano Data Collection - Crawler Operational
Piano ESP Data Collection Under Maintenance
Piano Analytics Data Collection Operational
Piano Audience - Data Collection Operational
Data Processing Operational
Piano Analytics Data Processing Operational
Piano Audience - Data Processing / Connections Operational
Piano Audience - User Profiles Backend Operational
SocialFlow Operational
SocialFlow.com Site uptime Operational
Trib.al uptime Operational
SocialFlow publishing Operational
Feed Fetcher Operational
CCE Operational
Piano Search Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[ESP] Search infrastructure upgrade (EU region) Nov 10, 2026 01:00-03:00 UTC

Piano ESP will perform scheduled maintenance on Tuesday, November 10, and Wednesday, November 11, 2026, between 01:00 and 03:00 UTC to upgrade the search and analytics engine to a newer version. The maintenance will affect Piano ESP services in the Europe (EU) region. No service interruptions are expected. During this period, for a short time, users may see slower responses or errors when they view statistics and reports in the ESP dashboards, search content, or get on-site recommendations. Collected events and email activity may also appear in reports later than usual. Email campaigns will continue to send.
Posted on Nov 02, 2026 - 14:29 UTC

[ESP] Search infrastructure upgrade (EU region) Nov 11, 2026 01:00-03:00 UTC

Piano ESP will perform scheduled maintenance on Tuesday, November 10, and Wednesday, November 11, 2026, between 01:00 and 03:00 UTC to upgrade the search and analytics engine to a newer version. The maintenance will affect Piano ESP services in the Europe (EU) region. No service interruptions are expected. During this period, for a short time, users may see slower responses or errors when they view statistics and reports in the ESP dashboards, search content, or get on-site recommendations. Collected events and email activity may also appear in reports later than usual. Email campaigns will continue to send.
Posted on Nov 02, 2026 - 14:31 UTC

[ESP] Search infrastructure upgrade (US region) Nov 17, 2026 01:00-03:00 UTC

Piano ESP will perform scheduled maintenance on Tuesday, November 17, and Wednesday, November 18, 2026, between 01:00 and 03:00 UTC to upgrade the search and analytics engine to a newer version. The maintenance will affect Piano ESP services in the United States (US) region. No service interruptions are expected. During this period, for a short time, users may see slower responses or errors when they view statistics and reports in the ESP dashboards, search content, or get on-site recommendations. Collected events and email activity may also appear in reports later than usual. Email campaigns will continue to send.
Posted on Nov 02, 2026 - 14:34 UTC

[ESP] Search infrastructure upgrade (US region) Nov 18, 2026 01:00-03:00 UTC

Piano ESP will perform scheduled maintenance on Tuesday, November 17, and Wednesday, November 18, 2026, between 01:00 and 03:00 UTC to upgrade the search and analytics engine to a newer version. The maintenance will affect Piano ESP services in the United States (US) region. No service interruptions are expected. During this period, for a short time, users may see slower responses or errors when they view statistics and reports in the ESP dashboards, search content, or get on-site recommendations. Collected events and email activity may also appear in reports later than usual. Email campaigns will continue to send.
Posted on Nov 02, 2026 - 14:36 UTC

Nov 2, 2026

Unresolved incident: [ESP] Search infrastructure upgrade (AP and AU regions).

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

[Piano Analytics] Delay in generating yesterday's data
Postmortem - Read details
Oct 30, 11:15 UTC
Resolved - The issue has been resolved and the delay in data generation has now been caught up.
All scheduled exports have been sent.
Oct 30, 11:12 UTC
Update - We are continuing to monitor for any further issues.
Oct 30, 11:03 UTC
Monitoring - A fix has been implemented and data recovery is currently underway (already completed for around 90% of customers).
Oct 30, 09:51 UTC
Update - We are continuing to investigate this issue.
Oct 30, 09:26 UTC
Investigating - We are currently experiencing a delay in data generation for yesterday on Piano Analytics.
Daily scheduled exports may be still pending to be sent. Hourly and dataflow exports are not affected by the problem.

Our technical teams are actively working to resolve the issue.
Please excuse us for any inconvenience caused.
Oct 30, 09:25 UTC

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

[ESP] Search Infrastructure Upgrade (AP and AU regions)
Completed - The scheduled maintenance has been completed.
Oct 26, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 15:00 UTC
Scheduled - Piano will perform scheduled maintenance on Monday, October 26, 15:00–17:00 UTC to upgrade the search and analytics engine (Elasticsearch) behind Piano ESP to a newer, supported version. The maintenance will affect Piano ESP services in the Asia (AP) and Australia (AU) regions. A brief service interruption is possible during the window, up to approximately 15 minutes. During this period, users may see slower responses or errors when they view statistics and reports in the ESP dashboards, search content, or get on-site recommendations. Collected events and email activity may also appear in reports later than usual. Email campaigns will continue to send.
Oct 15, 07:29 UTC

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

[Piano Analytics] Snowflake outage
Postmortem - Read details
Oct 22, 07:58 UTC
Resolved - The incident has been resolved and is no longer affecting Piano Analytics. We apologise for the inconvenience caused.
Oct 22, 07:58 UTC
Identified - We are currently experiencing a production incident on Piano Analytics products.
Please excuse us for any inconvenience caused.
Oct 21, 18:48 UTC

Oct 21, 2026

[ESP] Dashboard Login Failures
Resolved - Between approximately 18:00 UTC and 20:21 UTC on October 21, 2026, some users were unable to log in to the Piano ESP dashboard, as the login page was timing out. Some new newsletter sign-ups may also not have been recorded during this time. The issue was caused by a disruption at an external service provider. A fix has been deployed and the ESP dashboard is now operating normally. We apologize for the inconvenience.
Oct 21, 18:00 UTC

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

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