All Systems Operational

Uptime over the past 90 days. View historical uptime.
Composer Experience Execution Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - US Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Asia ? Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Australia ? Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Europe ? Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
VX Checkout - US - buy.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Asia - buy-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Australia - buy-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Europe - buy-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Login and Registration Operational
90 days ago
99.99 % uptime
Today
US - id.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Australia - id-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Asia - id-ap.piano.io ? Operational
90 days ago
99.98 % uptime
Today
EU - id.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Dashboards, Interfaces and Platform Operational
90 days ago
99.91 % uptime
Today
Publisher Dashboard - US - https://dashboard.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Asia - https://dashboard-ap.piano.io ? Operational
90 days ago
99.98 % uptime
Today
Publisher Dashboard - Australia - https://dashboard-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Europe - https://dashboard-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - US - esp.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Asia - esp-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Australia - esp-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Europe - esp-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano Insight Dashboard ? Operational
90 days ago
98.98 % uptime
Today
Piano Content Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Piano DMP Dashboard ? Operational
90 days ago
99.69 % uptime
Today
Piano Analytics Interfaces Availability Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Dataflow Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Sharing Operational
90 days ago
100.0 % uptime
Today
Piano authentication – auth.piano.io Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
99.85 % uptime
Today
API Endpoints - US - api.piano.io ? Operational
90 days ago
99.99 % uptime
Today
API Endpoints - Asia - api-ap.piano.io ? Operational
90 days ago
99.98 % uptime
Today
API Endpoints - AU - api-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - EU - api-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - ESP - api-esp.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - cxense - api.cxense.com ? Operational
90 days ago
98.98 % uptime
Today
Piano Analytics - Reporting API Operational
90 days ago
100.0 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano ESP On-Site Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano Content Recommendations Operational
90 days ago
100.0 % uptime
Today
Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ESP Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ID and VX transactional Emails Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Composer Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Content Crawler Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano ESP Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Collection Operational
90 days ago
100.0 % uptime
Today
Insight Data collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Processing Operational
90 days ago
100.0 % uptime
Today
Piano DMP Data Processing/Connections Operational
90 days ago
100.0 % uptime
Today
CDP ? Operational
90 days ago
100.0 % uptime
Today
SocialFlow Operational
90 days ago
100.0 % uptime
Today
SocialFlow.com Site uptime Operational
90 days ago
100.0 % uptime
Today
Trib.al uptime Operational
90 days ago
100.0 % uptime
Today
SocialFlow publishing Operational
90 days ago
100.0 % uptime
Today
Feed Fetcher Operational
90 days ago
100.0 % uptime
Today
CCE Operational
90 days ago
100.0 % uptime
Today
Piano Search Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 2, 2025

No incidents reported today.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025
Piano Audience/Insight: UI, /traffic API unavailable
Resolved - We observed full restoration of the dashboard and API availability for Insights. This incident has been resolved.
Jun 24, 17:18 UTC
Monitoring - A fix has been applied, and we are observing a gradual restoration of functionality to normal levels. We are actively monitoring the results.
Jun 24, 08:08 UTC
Update - We are continuing to work on a fix for this issue.
Jun 24, 05:49 UTC
Identified - Our team is still seeing issues after the initial fix and is continuing to pursue other solutions. We will continue to provide updates via this channel.
Jun 23, 14:31 UTC
Monitoring - An initial fix has been deployed that has reduced error rates to zero. Our team is applying additional changes to ensure stability and monitoring the results.
Jun 23, 13:51 UTC
Update - Our team is continuing to investigate the issue and expects to provide a new update within the next two hours.
Jun 23, 12:46 UTC
Identified - The issue has been identified and a fix is in progress.
Jun 23, 09:56 UTC
Investigating - /traffic/* APIs are currently unavailable. Due to this incident, Piano Insight UI is unavailable, and Audience UI is also partially affected.
Jun 23, 09:27 UTC
My Account Widget Loading Issue
Resolved - This incident has been resolved
Jun 24, 17:14 UTC
Monitoring - Our developers implemented a fix on all Piano dashboard environments. We are monitoring the performance, and any advances will be updated here.
Jun 24, 15:40 UTC
Identified - Our devs have identified an issue where my account widget isn't loading. The content loads after a refresh or multiple refreshes in some instances. Our devs are working on a fix and will post an update as soon as it is available.
Jun 24, 15:30 UTC
Jun 23, 2025
[Activation] VX email sending delays
Resolved - The issue has been identified and resolved.

The incident took place between 08:30 and 11:15 UTC. Our investigation confirmed that email delivery was not affected. The impact was limited to specific internal Mandrill - Piano webhook deliveries, which have now returned to normal functionality.
Jun 23, 13:23 UTC
Investigating - We are currently experiencing delays with VX email sending across all environments (US, EU, AP, AU) impacting applications using Mandrill as the email service provider. Our team is actively investigating the issue.
Jun 23, 11:31 UTC
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
[Activation] Template preview and thumbnail generation isses
Postmortem - Read details
Jun 18, 13:36 UTC
Resolved - The team have identified and fixed the issue.
Jun 18, 13:21 UTC
Investigating - We are currently experiencing issues with the Piano VX template preview and thumbnail generation functionalities. The specific impacts are as follows:

EU environment: Both the template preview and thumbnail generation services are affected.
US, AU, AP, and Sandbox environments: There is a noticeable slowdown in thumbnail generation.

Our team is actively investigating the issue and working to resolve it as soon as possible.
Jun 18, 12:04 UTC
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