[SocialFlow] Automated Publishing Issues

Incident Report for Piano Software

Postmortem

Root cause: An internal component responsible for retrieving content from client feeds stopped processing on October 10 and was not automatically restarted. This reduced the amount of content reaching the publishing system, and automated posts to connected social networks were delayed or not published. Posts scheduled directly by users were not affected.

Resolution: The component was restarted on October 12 at 07:20 UTC, and publishing returned to normal. Content that had been queued was published shortly afterwards.

Next steps: We are improving our monitoring and automated recovery so that this type of issue is detected and resolved faster. We apologize for the disruption.

Posted Oct 12, 2026 - 08:33 UTC

Resolved

This incident has been resolved. Automated publishing in SocialFlow is working normally again, and new content from feeds is appearing in publishing queues and being posted to connected social networks. We apologize for any inconvenience caused.

Posted Oct 12, 2026 - 08:15 UTC

Investigating

We are currently investigating an issue affecting automated publishing in SocialFlow. Clients may see new content from their feeds not appearing in publishing queues, and automated posts not being published to social networks, including X. The issue has been occurring since approximately October 10. Manual posting continues to work. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.

Posted Oct 12, 2026 - 07:13 UTC

This incident affected: SocialFlow (SocialFlow publishing, Feed Fetcher).