[Composer + Audience] Data Errors (US region)

Incident Report for Piano Software

Resolved

This incident has been resolved.

Posted Aug 26, 2026 - 20:26 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 26, 2026 - 08:32 UTC

Investigating

We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. The issue began around 05:00 UTC. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.

Posted Aug 26, 2026 - 07:43 UTC

This incident affected: Composer Experience Execution (Composer Experience Execution - US) and API Availability (API Endpoints - cxense - api.cxense.com).