[Piano Subscriptions] Publisher Dashboard Data Gap (AP region)

Incident Report for Piano Software

Investigating

Following recent scheduled database maintenance in the AP region, we have identified a data gap affecting the Subscription Log and Subscription Insights sections of the Publisher Dashboard. Some clients may notice that recent purchases are not yet reflected in the Subscription Log report, and some measurements in Subscription Insights may appear temporarily inconsistent. Our team is regenerating the affected data and expects this to be resolved within the next few days. We will share an update as soon as we have more information.

Posted Jul 24, 2026 - 07:51 UTC

This incident affects: Dashboards, Interfaces and Platform (Publisher Dashboard - Asia - https://dashboard-ap.piano.io).