[Piano Analytics] Delay in real-time data

Incident Report for Piano Software

Postmortem

Incident explanation:

  • Some imports caused a processing lag.

Actions performed:

  • The issue was fixed.

Actions to come:

  • No more actions to come.

Posted May 15, 2025 - 16:26 UTC

Resolved

The issue has been resolved and the delay in real-time has now been caught up.
All scheduled exports have been sent.
Posted May 15, 2025 - 16:26 UTC

Investigating

We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers
Posted May 15, 2025 - 15:41 UTC
This incident affected: Data Processing (Piano Analytics Data Processing).
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