[Piano Analytics] Delay in real-time data
Incident Report for Piano Software
Postmortem

Incident explanation:

  • One data batch was too big to be inserted and blocked the chain.

Actions performed:

  • The service was rebooted manually.

Actions to come:

  • No more actions to come.

Posted Jul 18, 2024 - 10:09 UTC
Resolved
The issue has been resolved and the delay in real-time has now been caught up. No data was lost.
All scheduled exports have been sent.
Posted Jul 18, 2024 - 10:09 UTC
Investigating
We are currently experiencing a delay in real-time data collection on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers
Posted Jul 18, 2024 - 09:48 UTC
This incident affected: Data Collection (Piano Analytics Data Collection).
← Current Status Powered by Atlassian Statuspage