[Activation] Publisher Dashboard Degraded Performance (AP region)

Incident Report for Piano Software

Identified

We are currently experiencing degraded performance across the Publisher Dashboard in the AP environment, with data taking up to 3 hours longer than usual to reflect recent changes. This may affect any section of the Dashboard — including user search, reporting, and other data views. Our engineering team has identified the underlying cause and is actively working on a resolution. We will provide updates as the situation progresses.

Posted May 15, 2026 - 08:03 UTC

This incident affects: Dashboards, Interfaces and Platform (Publisher Dashboard - Asia - https://dashboard-ap.piano.io).