Composer segmentation issues [EU region]

Incident Report for Piano Software

Resolved

This incident has been resolved.

Posted Jan 13, 2026 - 01:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 12, 2026 - 14:55 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 12, 2026 - 14:19 UTC

Investigating

Composer is experiencing a service incident affecting DMP segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.

Posted Jan 12, 2026 - 12:07 UTC

This incident affected: Other.