The data restoration process has been completed by re-crawling the articles that were missed in the search index during the incident period. The incident is now resolved.
Posted Nov 15, 2024 - 07:46 UTC
Monitoring
A fix has been implemented to address the root cause, and we are currently monitoring the results. Please note that the data restoration is still in progress. We are actively working on it.
Posted Nov 13, 2024 - 19:15 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 13, 2024 - 02:00 UTC
Investigating
Newly published articles are getting crawled, but they are not being pushed to the search index in some applications. It started happening on or around 2024-11-11 13:03 UTC. Therefore, the articles crawled after that are not included in the recommendation results or search results.
Posted Nov 13, 2024 - 02:00 UTC
This incident affected: Recommendations (Piano Content Recommendations) and CCE, Piano Search.