Segment lookup failing in US region

Incident Report for Piano Software

Resolved

This incident has been resolved.

Posted Jul 08, 2025 - 08:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 08, 2025 - 07:06 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 08, 2025 - 06:10 UTC

Investigating

Audience Segment lookup is failing in the US region (/profile/user/segment and /segment/lookup APIs not returning results)
The issue also affects Composer's user segmentation based on Audience segments. (US region only)

Engineers are investigating.

Posted Jul 08, 2025 - 05:59 UTC

This incident affected: Composer Experience Execution (Composer Experience Execution - US) and API Availability (API Endpoints - cxense - api.cxense.com).