Europe - Composer - Experiences targeting custom fields are failing

Incident Report for Piano Software

Resolved

This incident has been resolved.

Posted May 13, 2026 - 18:00 UTC

Monitoring

The issue has been identified and fixed; we're currently monitoring the experience executions.

Posted May 13, 2026 - 14:02 UTC

Investigating

We are currently investigating issues affecting the execution of experiences in our European region for segmentation that relies on custom field rules. Impacted users may notice that experiences are not triggering as expected, not reaching the desired outcome.

Our engineering team is actively investigating the issue.

Posted May 13, 2026 - 13:48 UTC

This incident affected: Composer Experience Execution (Composer Experience Execution - Europe).