[Piano Analytics] Interface accessibility issues
Incident Report for Piano Software
Postmortem

Incident explanation:

  • One of our services crashed and caused a looping redirection problem when connecting to the interface.

Actions performed:

  • The service was relaunched.

Actions to come:

  • Investigations underway to understand the cause of the service crash
Posted Apr 03, 2024 - 15:13 UTC
Resolved
The issue has been resolved. The interface is now available.
Posted Apr 03, 2024 - 15:10 UTC
Update
We are continuing to investigate this issue.
Posted Apr 03, 2024 - 15:09 UTC
Investigating
We are currently experiencing accessibility issues on our Piano Analytics products.
Our technical teams are actively working to resolve the issue.
Please excuse us for any inconvenience caused.
Posted Apr 03, 2024 - 14:47 UTC
This incident affected: Login and Registration (EU - id.piano.io).
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