All Systems Operational
Uptime over the past 90 days. View historical uptime.
Composer Experience Execution Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - US Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Asia ? Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Australia ? Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Europe ? Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
VX Checkout - US - buy.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Asia - buy-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Australia - buy-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Europe - buy-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Login and Registration Operational
90 days ago
100.0 % uptime
Today
US - id.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Australia - id-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Asia - id-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
EU - id.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Dashboards, Interfaces and Platform Operational
90 days ago
99.99 % uptime
Today
Publisher Dashboard - US - https://dashboard.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Asia - https://dashboard-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Australia - https://dashboard-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Europe - https://dashboard-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - US - esp.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Asia - esp-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Australia - esp-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Europe - esp-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano Insight Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Piano Content Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Piano DMP Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Interfaces Availability Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Exports Operational
90 days ago
99.98 % uptime
Today
Piano Analytics Dataflow Exports Operational
90 days ago
99.98 % uptime
Today
Piano Analytics Data Sharing Operational
90 days ago
100.0 % uptime
Today
Piano authentication – auth.piano.io Operational
90 days ago
99.97 % uptime
Today
API Availability Operational
90 days ago
100.0 % uptime
Today
API Endpoints - US - api.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - Asia - api-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - AU - api-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - EU - api-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - ESP - api-esp.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - cxense - api.cxense.com ? Operational
90 days ago
100.0 % uptime
Today
Piano Analytics - Reporting API Operational
90 days ago
100.0 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano ESP On-Site Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano Content Recommendations Operational
90 days ago
100.0 % uptime
Today
Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ESP Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ID and VX transactional Emails Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Composer Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Content Crawler Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano ESP Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Collection Operational
90 days ago
100.0 % uptime
Today
Insight Data collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
99.99 % uptime
Today
Piano Analytics Data Processing Operational
90 days ago
99.98 % uptime
Today
Piano DMP Data Processing/Connections Operational
90 days ago
100.0 % uptime
Today
SocialFlow Operational
90 days ago
100.0 % uptime
Today
SocialFlow.com Site uptime Operational
90 days ago
100.0 % uptime
Today
Trib.al uptime Operational
90 days ago
100.0 % uptime
Today
SocialFlow publishing Operational
90 days ago
100.0 % uptime
Today
Feed Fetcher Operational
90 days ago
100.0 % uptime
Today
CCE Operational
90 days ago
100.0 % uptime
Today
Piano Search Operational
90 days ago
99.99 % uptime
Today
Other Operational
90 days ago
99.63 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
[VX] Subscription log report generation issues
Resolved - The issue has been fixed and all new reports are processing normally. Unfortunately, all reports that were scheduled prior to the fix will not process and should be re-triggered manually.
Nov 18, 09:40 UTC
Identified - Piano VX is currently experiencing issues with generating Subscription log report. The issue has been identified and is currently being fixed.
Nov 18, 08:56 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Content Recommendation / Search not returning newest articles
Resolved - The data restoration process has been completed by re-crawling the articles that were missed in the search index during the incident period. The incident is now resolved.
Nov 15, 07:46 UTC
Monitoring - A fix has been implemented to address the root cause, and we are currently monitoring the results. Please note that the data restoration is still in progress. We are actively working on it.
Nov 13, 19:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 13, 02:00 UTC
Investigating - Newly published articles are getting crawled, but they are not being pushed to the search index in some applications. It started happening on or around 2024-11-11 13:03 UTC. Therefore, the articles crawled after that are not included in the recommendation results or search results.
Nov 13, 02:00 UTC
Nov 14, 2024
Cx API errors due to Hetzner Maintenance
Resolved - During maintenance preparations, we encountered unexpected issues while failing over all European traffic to the alternative data center. Unfortunately, this traffic could not reach the platform and is not retrievable.

The issue was isolated to the switch-over period. No further issues have been experienced since then, and all systems are functioning normally.
Nov 14, 08:47 UTC
Investigating - Our European data center provider has notified us that they need to perform some essential, emergency maintenance to some core infrastructure in one of our two European data centers. This means that we will have reduced capacity for a period of up to 1 hour between 03:30 – 04:30 UTC on Thu 14th Nov.

Our devs have identified some of the API errors during migration and are proactively working on a resolution. To minimize the impact on our customers, we will re-route all traffic to our second European data center.

We do not expect to lose any data or to see any errors from queries. However, customers might experience some increase in query times

We will update this thread as soon as the devs find the solution.
Nov 13, 19:00 UTC
Piano DMP datacenter maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:30 UTC
Scheduled - Our European data centre provider has notified us that they need to perform some essential, emergency maintenance to some core infrastructure in one of our two European data centres. This means that we will have reduced capacity for a period of up to 1 hour between 03:30 – 04:30 UTC on Thursday, 14th November.

To minimise the impact on our customers, we will re-route all traffic to our second European data centre.

We do not expect to lose any data or to see any errors from queries. However, it is possible that customers might experience some increase in query times.
Nov 12, 14:10 UTC
Nov 13, 2024
Nov 12, 2024
Elevated error rates on VX access endpoints [US region]
Resolved - On Tuesday November 12, 2024 Piano experienced elevated error rates on VX access/check and access/list endpoints. The incident lasted from 21:02 to 21:22 UTC and from 22:04 to 22:22 UTC. Endpoints are now functioning normally and the root cause is being investigated.
Nov 12, 17:00 UTC
Nov 11, 2024
Elevated error rates on some ID and VX endpoints [US region]
Resolved - On Monday November 11, 2024 Piano experienced elevated error rates on ID userinfo and VX access endpoints. The incident lasted between 06:50 - 07:26 UTC and is now fully resolved.
Nov 11, 08:00 UTC
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Disruption in Composer operations (AU region)
Resolved - Due to some changes in networking there was a disruption in Composer operations on prod-au environment. This incident has been resolved.

Incident start time: November 8, 11:10 UTC
Incident end time : November 8, 11:38 UTC
Nov 8, 11:38 UTC
Nov 7, 2024
Composer Flow Report Data Discrepancy
Resolved - We experienced an issue where some Composer card execution events were not properly stored in our database due to a recent deployment. Thanks to our data retention measures, most of the data is currently being restored.

Impact: Some publishers may see incorrect data within the Composer Flow reports.

Incident Start Time: November 7, 8:30 UTC
Incident End Time: November 7, 16:30 UTC
Nov 7, 16:30 UTC
Nov 6, 2024

No incidents reported.

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