All Systems Operational

Uptime over the past 90 days. View historical uptime.
Composer Experience Execution Operational
90 days ago
99.99 % uptime
Today
Composer Experience Execution - US Operational
90 days ago
99.98 % uptime
Today
Composer Experience Execution - Asia Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Australia Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Europe Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
VX Checkout - US - buy.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Asia - buy-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Australia - buy-au.piano.io Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Europe - buy-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Login and Registration Operational
90 days ago
100.0 % uptime
Today
US - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Australia - id-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Asia - id-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
EU - id.piano.io Operational
90 days ago
100.0 % uptime
Today
Dashboards, Interfaces and Platform Operational
90 days ago
99.98 % uptime
Today
Publisher Dashboard - US - https://dashboard.piano.io Operational
90 days ago
99.99 % uptime
Today
Publisher Dashboard - Asia - https://dashboard-ap.piano.io Operational
90 days ago
99.99 % uptime
Today
Publisher Dashboard - Australia - https://dashboard-au.piano.io Operational
90 days ago
99.99 % uptime
Today
Publisher Dashboard - Europe - https://dashboard-eu.piano.io Operational
90 days ago
99.99 % uptime
Today
Piano ESP Dashboard - US - esp.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Asia - esp-ap.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Australia - esp-au.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Europe - esp-eu.piano.io Operational
90 days ago
100.0 % uptime
Today
Piano Insight Dashboard Operational
90 days ago
99.82 % uptime
Today
Piano Content Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano DMP Dashboard Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Interfaces Availability Operational
90 days ago
99.96 % uptime
Today
Piano Analytics Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Dataflow Exports Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Sharing Operational
90 days ago
100.0 % uptime
Today
Piano authentication – auth.piano.io Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
99.96 % uptime
Today
API Endpoints - US - api.piano.io Operational
90 days ago
99.99 % uptime
Today
API Endpoints - Asia - api-ap.piano.io Operational
90 days ago
99.99 % uptime
Today
API Endpoints - AU - api-au.piano.io Operational
90 days ago
99.99 % uptime
Today
API Endpoints - EU - api-eu.piano.io Operational
90 days ago
99.99 % uptime
Today
API Endpoints - ESP - api-esp.piano.io Operational
90 days ago
100.0 % uptime
Today
API Endpoints - cxense - api.cxense.com Operational
90 days ago
99.81 % uptime
Today
Piano Analytics - Reporting API Operational
90 days ago
99.96 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano ESP On-Site Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano Content Recommendations Operational
90 days ago
100.0 % uptime
Today
Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ESP Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ID and VX transactional Emails Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
99.99 % uptime
Today
Piano Composer Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Content Crawler Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano ESP Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Collection Operational
90 days ago
100.0 % uptime
Today
Insight Data collection Operational
90 days ago
99.95 % uptime
Today
Data Processing Operational
90 days ago
99.91 % uptime
Today
Piano Analytics Data Processing Operational
90 days ago
99.75 % uptime
Today
Piano DMP Data Processing/Connections Operational
90 days ago
100.0 % uptime
Today
CDP Operational
90 days ago
100.0 % uptime
Today
SocialFlow Operational
90 days ago
100.0 % uptime
Today
SocialFlow.com Site uptime Operational
90 days ago
100.0 % uptime
Today
Trib.al uptime Operational
90 days ago
100.0 % uptime
Today
SocialFlow publishing Operational
90 days ago
100.0 % uptime
Today
Feed Fetcher Operational
90 days ago
100.0 % uptime
Today
CCE Operational
90 days ago
100.0 % uptime
Today
Piano Search Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 17, 2025
[Piano Analytics] Data Ingestion Issue
Postmortem - Read details
Dec 17, 09:23 UTC
Resolved - The issue has been resolved and all (Piano Analytics) tools and interfaces are fully available.
Some data still needs to be sent for some specific customers, but we will communicate with them directly.
Dec 17, 09:23 UTC
Identified - Our provider's service has been partially restored.
Our teams are now actively working on completing the recovery on our side, including relaunching data loads and catching up on delayed processing.
Dec 16, 10:40 UTC
Update - We are continuing to investigate this issue.
Dec 16, 08:54 UTC
Investigating - We are currently experiencing a production incident on Piano Analytics products. A major incident is currently ongoing with our cloud provider in the EU regions, impacting both streaming data ingestion and data consolidation processes. Our data collection and processing are not impacted.

The issue started at approximately 03:30 UTC on December 16, 2025, and is still ongoing at this time on their side.

Please excuse us for any inconvenience caused.
Dec 16, 06:35 UTC
Dec 16, 2025
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Piano service disruption due to Cloudflare outage
Resolved - This incident has been resolved.
Dec 5, 09:30 UTC
Monitoring - Cloudflare has fixed the issue on their end (https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q), and we are now observing incoming requests on our systems again. We will continue to monitor the situation and provide updates if anything changes.
Dec 5, 09:11 UTC
Update - We are currently experiencing a service disruption affecting our services due to an outage on Cloudflare's side.
For reference: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
Dec 5, 09:10 UTC
Identified - We are currently experiencing a service disruption affecting our services due to an outage on Cloudflare's side. As a result, clients may also experience difficulties logging into Piano dashboards. Our team is actively monitoring the situation.

We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available.

For reference: https://www.cloudflarestatus.com/
Dec 5, 08:47 UTC
Dec 4, 2025
CXense - Delays in ingestion of user profile updates
Postmortem - Read details
Dec 17, 08:52 UTC
Resolved - This incident has been resolved.
Dec 4, 15:46 UTC
Monitoring - We continue to monitor the situation.
Dec 3, 21:39 UTC
Update - Backlog of delayed updates have been processed. We continue to monitor the situation.
Dec 3, 21:14 UTC
Identified - We have identified an issue affecting the ingestion of user profile updates, causing processing delays. Our engineering team has implemented remediation measures, and we are currently working to process the backlog of delayed updates.
Dec 3, 20:15 UTC
Dec 3, 2025
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